If you’re an NDIS provider operating in Western Australia, compliance isn’t just an operational requirement — it’s essential to building trust and ensuring the safety and wellbeing of participants.
Whether you offer personal care, therapy, support coordination, or community access services, staying compliant with the NDIS Commission’s standards is non-negotiable.
This guide outlines the key compliance requirements for WA-based providers and explains how we can support your team — especially when it comes to staffing with confidence and readiness.
What Does NDIS Compliance Involve?
NDIS compliance involves meeting the expectations outlined by the NDIS Quality and Safeguards Commission, including:
- Adherence to the NDIS Practice Standards
- Following the NDIS Code of Conduct
- Ensuring worker screening and training
- Maintaining accurate records and care plans
- Being prepared for audits (if registered)
If you are a registered provider, you are required to undertake formal audits — either verification or certification, depending on the nature of your services.
Even if you’re unregistered, you’re still expected to follow the Code of Conduct and meet your obligations under WA’s safeguarding laws.
Key Compliance Areas for WA Providers
1. Participant Safety and Rights
Providers must uphold participant dignity, autonomy, and safety across all services. This includes:
- Documenting individual risk assessments
- Ensuring participants are involved in service planning
- Having transparent complaints and incident management procedures
2. Staff Screening and Training
Every worker in contact with participants should have:
- A valid NDIS Worker Screening Check
- National Police Clearance
- Current First Aid and CPR certification
- Up-to-date training in abuse prevention, manual handling, and infection control
Maintaining a central record of staff credentials, with renewal dates clearly tracked, is essential — especially for audit readiness.
3. Governance and Operational Systems
Compliance isn’t only about frontline care — it also extends to how your organisation is run. You should be able to demonstrate:
- Clearly defined leadership and governance roles
- Risk management policies and documented procedures
- Sound financial management, especially if handling participants’ funds
- A system for managing incidents and following up actions
4. Documentation and Record-Keeping
Quality audits often start with paperwork. Key documents to maintain include:
- Signed service agreements
- Individual support plans
- Training logs for each team member
- Internal incident reports and resolution logs
- Participant feedback and complaints records
Having an organised and accessible documentation system can make or break your compliance audit.
5. Continuous Improvement
A core principle of NDIS compliance is that providers are expected to reflect, adapt, and improve over time. This means:
- Collecting and acting on participant feedback
- Conducting internal reviews of service delivery
- Using data (e.g. complaints, incidents, training records) to refine practices
You don’t need to be perfect, but you must show that you’re proactive about quality improvement.
Audit Types for Registered Providers
- Verification audits are for low-risk supports (like support coordination or plan management) and usually involve a desktop review of your policies and evidence.
- Certification audits apply to high-risk services (such as SIL or personal care). These are more intensive, often including on-site visits, interviews, and checks across multiple compliance areas.
If you’re not registered, you won’t be audited by the NDIS Commission — but you’re still expected to comply with the Code of Conduct and other laws, especially when it comes to worker screening and safeguarding.
How We Can Support Your Compliance
At Accessable Agency, we understand the operational pressure that comes with maintaining compliance while delivering day-to-day support. That’s why we focus on supplying pre-screened, qualified staff — so you don’t have to worry about the basics.
Here’s how we help:
1. Pre-vetted NDIS Staff
We provide trained and compliant workers, including:
- Disability support workers
- Personal care assistants
- Nurses and enrolled nurses
- Mental health and behavioural support staff
All staff have:
- NDIS Worker Screening Clearance
- Police Clearance
- First Aid and CPR certification
- Verified references and experience
2. Flexible Placement Options
Whether you need someone for a one-off shift, holiday cover, or an ongoing role, we offer:
- Temporary placements
- Part-time or full-time staff
- Contract or casual coverage
- Emergency shift fills
This flexibility ensures you can maintain safe participant ratios and meet service agreements — even when your core team is stretched.
3. Documentation and Audit Support
All staff records — screening, qualifications, work history — are maintained and readily available to you. This can be critical during an audit or internal review.
We’re also available to help you manage gaps quickly, ensuring you’re never understaffed during a compliance check or accreditation visit.
Let’s Strengthen Your Compliance Process
If staffing issues are putting your compliance at risk — or you simply want to tighten up your audit readiness — we’re here to assist.
You can visit our Employers page to learn more about how we work, or contact our team for a conversation about your specific needs.
Final Thoughts
NDIS compliance is about more than policies — it’s about creating a safe, transparent, and high-quality experience for every participant.
By ensuring your systems, documentation, and staff meet the standards, you not only reduce risk but also build lasting trust with the people you serve.
At Accessable Agency, we’re proud to support NDIS providers across WA with the staffing tools and confidence needed to stay compliant — and focused on care.
